FAQ'S

What does SCS Global specialise in?
SCS Global is a trusted wholesale supplier of steel frame kits, ready built accommodation units and portable/expandable homes. We provide high-quality, durable solutions tailored for global businesses.
Where are your products manufactured?
Our shipping containers and modular frames are manufactured and quality-checked in our warehouse in Hong Kong.
Do you offer international shipping?
No, clients are expected to organise their own pickup from either the shipping dock or the warehouse with our operations manager.
Can I visit your warehouse?
No, visits are by invitation and appointment only to ensure we can accommodate your needs effectively.

What types of shipping containers do you offer?
We supply High-Cube Containers; A choice of either a 40ft Double Door (40DD) or 40ft Single Door (40NC) with our Frame, Expander and Panel products. We also supply a 20ft Single Door (20NGC) Container for our Shower and PA Door Products.
Are your containers new or used?
We offer new containers and may offer alternative options depending on your requirements and budget.
Do your containers meet international shipping standards?
Yes, all our containers comply with ISO standards, ensuring durability and safety for international shipping and storage.
Can I customise a container for specific needs?
At the moment we only offer containers with an Minimum Order Quantity (MOQ) purchase. The container price will be included in your quote. If you want to customise your order you will need to contact us and specify what your requirements are.

What are FlexiFrames, and how can they be used?
FlexiFrames are also known as DIY Steel Frame Kits which are prefabricated structures that can be used for temporary or permanent installations such as offices, classrooms, or retail spaces. They come in 4 different options – Flat Roof, Skillion Roof, Pitched Roof, and as a Complete DIY Flat Pack.
How durable are your steel frames?
Our FlexiFrames are built with premium hot-dip galvanised steel to withstand various environmental conditions, ensuring long-lasting performance.
Do you provide assembly services?
No, we can however, provide instructions in regard to assembly and installation.

How can I place an order?
You can place an order through our website (via a quote enquiry) or contact our sales team (info@scsgbl.com) directly for assistance.
What payment methods do you accept?
We accept bank transfers, credit cards, and other secure payment methods. Contact us for details.
Can I get a quote before placing an order?
Yes, we provide free, no-obligation quotes for all our products. Just get in touch with your requirements.

Do you offer returns or exchanges?
Returns and exchanges are evaluated on a case-by-case basis. Please contact our support team for more details.
Is insurance included in the shipping cost?
Insurance is not included by default, but we can arrange it upon request for an additional fee.

Who do I contact for support?
For any queries, you can reach our support team via email at info@scsglobal.com or call us at
+852 800 963 648.
What are your business hours?
Our customer support team is available Monday to Friday from 9 AM to 5 PM (Hong Kong and Australian Eastern Standard time – AEST).
Do you provide after-sales support?
Yes, we offer comprehensive after-sales support to ensure your complete satisfaction.